Customer service call tracking template in call center format by Microsoft Access Database. In this database Caller ID generate and “Assigned To” by some sort of ID. In this template you can also mention “Opened By” and Opened Date” and “Due Date”. Issue Resolved by Name with Resolved time. You can also set particular client priority either normal or high.
Call information and call detail you can also describe in lower cell of particular caller. In dashboard you can identify of particular caller through ID.
You can also set employee list record for attending particular calls. In call center different workstation with different employee hire for management, so you can manage each through this track customer service call Access Template.